RESOLVING CONFLICTS AT WORK 职场冲突八大化解策略 下载 pdf 百度网盘 epub 免费 2025 电子版 mobi 在线

Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.

Foreword: Conflict: A Leaders Challenge (Warren Bennis)

Preface

Introduction: Eight Strategies to Move from Impasse to Transformation

Strategy One: Change the Culture and Context of Conflict

Strategy Two: Listen Actively, Empathetically, and Responsively

Strategy Three: Acknowledge and Integrate Emotions to Solve Problems

Strategy Four: Search Beneath the Surface for Hidden Meaning

Strategy Five: Separate What Matters from What Gets in the Way

Strategy Six: Stop Rewarding and Learn from Difficult Behaviors

Strategy Seven: Solve Problems Creatively, Plan Strategically, and Negotiate Collaboratively

Strategy Eight: Explore Resistance, Mediate, and Design Systems for Prevention and Resolution

About the Authors

Index

Kenneth Cloke, J.D., L.L.M., Ph.D., is director of the Center for Dispute Resolution and is a mediator, arbitrator, consultant, and trainer to individuals, large organizations, and corporations.

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Here is a completely updated edition of the best–selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.